These purchase conditions regulate the purchase of products and services available through www.crisortega.com. Before carrying out any transaction, the client acknowledges that they know and declare to accept these conditions of sale, as well as the conditions included in the Legal Notice, from the moment they register their account on the web or make a purchase. For this reason, it is advisable for the customer to read these Conditions before proceeding to make the purchase.
ACCEPTANCE OF TERMS
The client acknowledges knowing, at the time of placing the order, the particular conditions of sale indicated on the screen (name, type of product, quantity, price, details, etc.) and declares to accept them without reservation. When the customer places an order and confirms it, it is considered that the particular conditions of purchase have been accepted.
MAKING A PURCHASE OR CONTRACTING SERVICES
By clicking on the "confirm" button when doing a purchase, the customer agrees to pay for the order and shipping costs using the chosen payment method.
Once the payment is received, the order will be prepared and shipped using the method chosen by the customer.
In the event that there is no stock of any of the products requested, I will contact you to inform about it and offer the best possible solution.
When contracting services, the client will receive a contract with the specific conditions for that service and the entire process of performing the service will be governed by the terms agreed in that contract.
PRICES
The prices that appear on this website are indicated in euros, with the customer being able to choose the conversion to US dollars or British pounds.
Prices include VAT, which is only applicable to current EU countries. The other countries will be exempt from this tax.
Any shipment whose destination is not the EU may be subject to customs procedures depending on each country, which will be borne by the recipient.
ORDER CONFIRMATION
After placing an order, a confirmation email will be sent to the email address provided by the customer, which will contain all the details of the order. In the case of not receiving this email, the client must check their spam tray and, if it’s not there, request its resend.
You will be able to check your order history through your account. You will also have the option to download the invoice once it is available or request it by email at shop@crisortega.com. A printed invoice will be included in the order in the case of purchase of a physical product.
PAYMENT METHODS
The available forms of of payment are Credit card (Visa, Mastercard and American Express) and Paypal. In some countries local payment methods are also available.
All information of your credit card you provide will be protected by the SSL system and through the Prestashop Checkout module (3D Secure 2), which guarantee a 100% secure transaction. This system encrypts the data provided and prevents its unauthorized use. The credit cards accepted are Visa, Mastercard and American Express.
To make a purchase through Paypal, the customer must have a Paypal account or use this payment method as a guest user. Information can be found at www.paypal.com.
SHIPPING
All shipments will be made through GRUPO CORREOS. Shipping costs will depend on the weight of the order and the option chosen by the customer. At the time of finalizing the order, the web will show the available options and their price.
For orders weighing less than one kilo (35.27 ounces), there are two shipping options: economy and certified.
Economy shipping does not have a tracking number and does not have a delivery guarantee. We're not responsible in the case of loss or deterioration of the products that are sent with this method.
Certified shipping is the best option to ensure a good reception of the shipment. Customers who choose this option will receive a tracking number at the time of shipment.
For orders weighing more than one kilo (35.27 ounces), the shipping options are Correos Express (available only in Spain) and Standard Package. Both are certified.
Upon receiving the order, the customer agrees to sign the receipt sheet and include any observations he or she deems necessary. If the customer observes that the package is damaged or open, he must indicate this when signing the receipt sheet. To be able to file a claim with the transport agency, contact me through the form or shop@crisortega.com, attaching photos if possible, before 24 hours have passed since delivery, since the shipping agency could exempt its responsibility past this time.
If delivery cannot be made due to rejection or absence of the customer, we reserve the possibility of billing you for the shipping and return costs of the order.
DELIVERY TERM
Shipments will be made once a week. In the event that the shipment may be delayed due to lack of stock or because it requires customization (signatures or dedicances, or other additions that must be made by hand), the client will receive information in this regard through the email provided and will have the option to go ahead with the purchase by setting a new delivery date or cancel the order with a refund of the price paid.
The delivery time may vary depending on the customs traffic of each country. In the event that the order is subject to customs procedures, these will be borne by the customer.
RETURN AND EXCHANGE
Each order is personally reviewed before shipment to ensure the highest quality of the products. In the event that you receive an item damaged due to transport, you must notify it within a maximum period of 24 hours from receipt.
Returns of custom items (including dedications) will not be accepted. Returns of digital products will not be accepted either due to their nature. In the event that you want to return a product not included in the previous assumptions, you have a period of 14 natural days from receipt. The items must be in perfect conditions, without signs of use, and the return shipping costs will be at you own cost.
I will try to solve any problem you have with your order in the best possible way. To do this, contact me through the form or at shop@crisortega.com.